Question 1

How quickly can you fix my stuck doors?

Accepted Answer

We offer a 2-hour response guarantee for all service calls in our coverage area. For stuck doors, our technicians arrive with fully-stocked vehicles containing the most common parts needed for immediate repairs. In most cases, we can diagnose and fix stuck doors in a single visit, often within 1-2 hours of arrival. For emergency situations, we're available 24/7 with no extra charge for nights or weekends.

Question 2

What causes stuck doors in garage doors?

Accepted Answer

Stuck garage doors can result from several issues: broken springs (the most common cause), misaligned or damaged tracks, worn rollers, broken cables, opener malfunctions, or debris in the tracks. Weather changes can also cause metal components to expand or contract. Our technicians perform a complete diagnostic to identify the root cause and provide a lasting solution.

Question 3

Do you offer financing for new commercial door installations?

Accepted Answer

Yes! We understand that commercial garage door installations are a significant investment. We offer flexible financing options to help businesses manage costs while getting the quality doors they need.

Question 4

What types of garage doors do you install?

Accepted Answer

We install all types of residential and commercial garage doors including steel, aluminum, wood, fiberglass, and composite materials. We offer insulated doors for energy efficiency, carriage-style doors for curb appeal, and heavy-duty commercial doors for industrial applications.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend annual maintenance for residential garage doors and semi-annual service for commercial doors with heavy use. Regular maintenance includes lubrication, spring tension adjustment, safety system testing, and hardware inspection.

Question 6

Do you provide warranties on your work?

Accepted Answer

Absolutely! We stand behind our work with a comprehensive 2-year warranty on all parts and labor. This covers any defects in workmanship or parts failure under normal use.

Question 7

What areas do you serve?

Accepted Answer

We serve a wide region of Northeast and Central Ohio including Wooster, Orrville, Massillon, Canton, Akron, Wadsworth, Medina, Ashland, Mount Vernon, Newark, and many surrounding communities.

Question 8

Are your technicians licensed and insured?

Accepted Answer

Yes, all our technicians are fully licensed, bonded, and insured. We're also EPA Certified and members of IDEA (International Door Association). Our team undergoes continuous training on the latest garage door technologies and safety protocols.

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